Retiree Billing
Beginning April 1, 2017, the A&M System will begin using a new company, P&A Group, Inc. to provide billing services for retirees. Future invoices and correspondence (beginning with April coverage) will come straight from P&A group. Your current information and balances will be transferred to P&A Group. An official welcome packet and April invoice will be mailed to you on March 15th.
Please note that if you were previously set up with Bank Draft through Texas A&M University-Corpus Christi, no further action is required from you. Your draft will be debited between the 4th and 6th of the month.
Payments
P&A offers multiple payment options:
- Secure Online Payment – To make a one-time bank payment or set-up recurring monthly payments using your checking or savings account; create an account on our website www.padmin.com
- IVR (Integrated Voice Response) – To make a one-time payment or set-up recurring monthly payments; call P&A at (800) 688-2611 to make a payment over the phone.
- ACH Payment – To setup an automatic debit from your checking or savings account, please complete the enclosed ACH authorization form and return to the P&A Group. With this option, you will need to make a payment by check for the first of the month while this process is setup. You can also authorize this process online by logging into your account at www.padmin.com
- Check or Money Order – Pay by check or money order and mail your payments made payable to P&A Group to the following address: Dept 652, PO Box 8000, Buffalo, NY 14267-8000. A return envelope is enclosed for your convenience.
P&A Website
P&A offers several ways to manage your premium payment account online. Please visit www.padmin.com to setup your account. Within the “My Benefits” page, you can view your insurance coverage and make payments.
Customer Service
P&A Group customer service representatives are here to help answer your premium payment questions. Representatives are available Monday through Friday from 7:30am to 9pm CST at (800) 688-2611. Live chat is available during the same hours on our website, www.padmin.com by clicking the “Online Chat” tab on the top of the page or through the “Contact Us” tab. You may also e-mail the benefits department through the “Contact Us” tab.