To provide service excellence in all facets of
university operations
KEY PERFORMANCE INDICATORS
Number of service excellence assessments implemented for feedback and
action (service excellence survey results, external benchmarks,
and recognition)
Number of processes and operations improved and optimized for
efficiency
Media relations/publicity measures (percentage of local market share of
voice, number of social media followers, and number of media impressions
beyond the local market)
Opportunities for and participation rate in professional development
Percentage of donor funds awarded annually
Investment in deferred maintenance, renovations, new construction,
and technology
OBJECTIVES
Promote, assess, recognize, and reward service excellence across campus
Continuously improve university processes, operations, and communication, becoming recognized leaders in higher education
Initiate comprehensive professional development for students, faculty, and staff to bolster excellence and leadership
Ensure transparent and sustainable stewardship of all university resources
Build and strategically obtain state of the art infrastructure to provide 21st Century learning and research environments, while proactively updating and maintaining existing facilities, systems, and assets
Provide technology that supports innovation, enhances productivity, and makes information easily accessible to students, faculty, and staff
