Frequently Asked Questions

Faculty and Staff accounts are generated automatically during the Workday onboarding process. An email is sent to the employee notifying them that their IslandID is ready to be claimed.

Email addresses follow this format depending on role.

• Students: IslandID@islander.tamucc.edu
• Faculty/Staff: firstname.lastname@tamucc.edu

Affiliate accounts are now requested through My IslandID Management Portal. For instructions, please go to How to request Affiliate accounts.

Affiliates of TAMU-CC, users that are not faculty, staff, or students may receive access to various university resources for a time not to exceed a year. Access may be extended for up to one year at a time if the Affiliate still requires use of university resources. For steps on how to extend an affiliate account, visit Affiliate Access Extension.

Guest accounts are now requested through the My IslandID Management Portal. Use the quick step guide to walk through the process.

Prior to your password expiration, go to My IslandID portal. To reset, go to the Reset Passwords tab, type in new password, and select Reset Password.

Go to My IslandID and select Forgot password? Reset via SMS or email. Please note that for security reasons, you may only reset your password one time in a 24 hour period. If you need immediate access and can not wait until the next day, please contact the IT Service Desk at (361) 825-2692. 

Yes, you will receive the first notification when your password is thirty (30) days from the account expiration date. The notification will repeat ten (10) days and three (3) days from the expiration date. Notifications will cease when your password is reset.

Include a mobile phone number in your account recovery within the My IslandID portal. To check, select the My Profile tab. Verify your cell phone and an alternate email address are listed to further aid in the password reset process.

Go to My IslandID and select Forgot your IslandID?. Enter your identification information and select Submit. Your IslandID will be provided.

Go to My IslandID and select Forgot your Student ID (A#)?. Enter your identification information and select Get my ID!. Your Student ID or A-Number will be provided.

A new employee/student will receive an email (to an alternate email address) with the Islandid (username) and security code with a link to My IslandID management portal to claim the account. Once the account is claimed, clients will need to wait 30 minutes before logging in. Contact the IT Service Desk at 361-825-2692 if you did not receive the IslandID claim email with the security code. 

New Student – IslandID is automatically generated and information about activating your account is emailed to the external email account included with your application to the University 24-48 hours after being accepted. The email contains the security code needed for activating your IslandID.

New faculty or staff – IslandID is automatically generated and information about activating your account is emailed to the external email account included with your employment application with the University 24-48 hours after employment data has been completed within Workday. The email contains the security code needed for activating your IslandID.

The Email display name comes from the Preferred First Name field in Workday.

Students will retain access to their IslandID login and Microsoft Office 365 for one year (365 days) after last date attended.

Employees will retain access to their IslandID login and Microsoft Office 365 until the date of separation in Workday. Any data the employee needs to retain after date of separation, should be retrieved prior to the date of separation. If employee is a student or former student, please refer to the information on student accounts.

Submit a General IT Service Request in the Service Portal requesting that the falcon account owner be changed. The request must be sent from the current owner or their supervisor and must include the new owner's IslandID.

Web account owner or their supervisor should submit a General IT Service Request in the Service Portal asking for the account to be deleted/removed.

1. Log into the My IslandID portal.
2. Select the Users tab, then type the account name in the search bar.
3. Select the account, then scroll to Section 2.
4. Select the dropdown menu and select Manage Accounts, then select Next.
5. Scroll to Section 4 to reset the password.
6. Follow Password Rules provided in right-hand panel.

1. Log into the My IslandID portal.
2. Select the Requests tab from the top menu bar.
3. Select the Request Access button.
4. In Section 1, select the Include Self checkbox.
5. In Section 2, select the Select dropdown arrow, select Accounts, then select the Next button.
6. Select MySQL checkbox. A pop-up box will appear.
7. Fill in the Database Name and Password then select Done.

1. Log into the My IslandID portal.
2. Select the Requests tab from the top menu bar.
3. Select the Request Access button.
4. In Section 1, select the Include Self checkbox.
5. In Section 2, select the Select dropdown arrow, select Accounts, then select the Next button.
6. Select the Falcon checkbox, then select Done.

1. Log into the My IslandID portal.
2. Select the Requests tab from the top menu bar.
3. In Section 1, select the Create New User button.
4. On the User dropdown menu, select Falcon Service Accounts.
5. In Section 2, enter a Service Account Name. The user account has to be unique and end with .svc. The description can include an IslandID that is not already in use that relates to the department. The password has to be 24 characters long and include at least a letter, a number, and a special character for initial creation.
6. Select Done when complete.