Frequently Asked Questions

Faculty and staff accounts are automatically provisioned during the Workday onboarding process. Upon creation, an email notification is sent to the employee with instructions for claiming their IslandID.

Student accounts are generated 24-48 hours after being accepted. An email is sent to the student notifying them their IslandID is ready to be claimed.

When you join TAMU-CC as a new employee or student, you’ll receive an email at your alternate email address with your IslandID (username), a security code, and a link to the My IslandID Management Portal to claim your account. After you’ve claimed your account, please wait about 30 minutes before logging in.

If you don’t receive the IslandID claim email or security code, please contact the IT Service Desk at 361-825-2692.

Email addresses follow this format depending on role.

• Students: IslandID@islander.tamucc.edu
• Faculty/Staff: firstname.lastname@tamucc.edu

Prior to your password expiration, go to My IslandID portal. To reset, go to the Reset Passwords tab, type in new password, and select Reset Password.

Go to My IslandID and select Forgot password? Reset via SMS or email. Please note that for security reasons, you may only reset your password one time in a 24 hour period. If you need immediate access and can not wait until the next day, please contact the IT Service Desk at (361) 825-2692. 

If you know you are entering your password correctly but are still receiving an "wrong username or password" error, please remove/delete any auto fill passwords in your browser settings.

Yes — you’ll get your first reminder 30 days before your password expires. You’ll then receive follow-up reminders 10 days and 3 days before the expiration date. Once you reset your password, the reminders will stop.

Include a mobile phone number in your account recovery within the My IslandID portal. To check, select the My Profile tab. Verify your cell phone and an alternate email address are listed to further aid in the password reset process.

Two-factor authentication, powered by Duo, is required for all current faculty, staff and student IslandID accounts. Verifying your identity using a second factor adds an extra layer of protection to your account. Two-factor authentication prevents others from logging into your account, even if they know your password.

Once you've enrolled in IslandID Two-Factor Authentication, you'll login as usual with your IslandID and password, and then use your device to verify that it's you via push notification from the mobile app, entering a passcode generated by the app, or using a security key.

No mobile phone? 
You can purchase a security key to add to your DUO device management portal. Duo Security key authentication is a secure method of two-factor authentication that utilizes USB security keys to verify user identity by tapping or pressing a button on the device.

If you replace your DUO device and did not have a secondary one set up, you will need to contact the IT Service Desk at (361) 825-2692. Please let them know you replaced your DUO device so that they can quickly assist you. NOTE: For your security, you will be asked to join the agent for a live camera photo identification session before they can assist you with updating your device.

Go to My IslandID and select Forgot your IslandID?. Enter your identification information and select Submit. Your IslandID will be provided.

Go to My IslandID and select Forgot your Student ID (A#)?. Enter your identification information and select Get my ID!. Your Student ID or A-Number will be provided.

If you are receiving an error message stating your "account is locked out", this can be the result of either of the following reasons:

1. Too many failed login attempts (using the wrong username or password too many times)
2. Trying to log in right after claiming your IslandID account. You must wait 30 minutes before attempting your initial log in.

If the cause is too many failed login attempts, wait 15 minutes before trying to sign in again. If you still receive the error after 30 minutes, contact the IT Service Desk at (361) 825-2692 for support.

Students will retain access to their IslandID login and Microsoft Office 365 for one year (365 days) after last date attended.

Employees will retain access to their IslandID login and Microsoft Office 365 until the date of separation in Workday. Any data the employee needs to retain after date of separation, should be retrieved prior to the date of separation. If employee is a student or former student, please refer to the information on student accounts.

1. Log into the My IslandID portal.
2. Select the Users tab, then type the account name in the search bar.
3. Select the account, then scroll to Section 2.
4. Select the dropdown menu and select Manage Accounts, then select Next.
5. Scroll to Section 4 to reset the password.
6. Follow Password Rules provided in right-hand panel.