Frequently Asked Questions

Faculty and staff accounts are automatically provisioned during the Workday onboarding process. Upon creation, an email notification is sent to the employee with instructions for claiming their IslandID.

Email addresses follow this format depending on role.

• Students: IslandID@islander.tamucc.edu
• Faculty/Staff: firstname.lastname@tamucc.edu

Affiliate accounts are requested through My IslandID Management Portal. For instructions, please go to How to request Affiliate accounts.

Affiliates of TAMU-CC—individuals who are not faculty, staff, or students—may be granted access to certain university resources for a period of up to one year. Access may be renewed annually if continued use of university resources is required. For steps on how to extend an affiliate account, visit Affiliate Access Extension.

Guest accounts are now requested through the My IslandID Management Portal. Use the quick step guide to walk through the process.

Prior to your password expiration, go to My IslandID portal. To reset, go to the Reset Passwords tab, type in new password, and select Reset Password.

Go to My IslandID and select Forgot password? Reset via SMS or email. Please note that for security reasons, you may only reset your password one time in a 24 hour period. If you need immediate access and can not wait until the next day, please contact the IT Service Desk at (361) 825-2692. 

Yes — you’ll get your first reminder 30 days before your password expires. You’ll then receive follow-up reminders 10 days and 3 days before the expiration date. Once you reset your password, the reminders will stop.

Include a mobile phone number in your account recovery within the My IslandID portal. To check, select the My Profile tab. Verify your cell phone and an alternate email address are listed to further aid in the password reset process.

Go to My IslandID and select Forgot your IslandID?. Enter your identification information and select Submit. Your IslandID will be provided.

Go to My IslandID and select Forgot your Student ID (A#)?. Enter your identification information and select Get my ID!. Your Student ID or A-Number will be provided.

When you join TAMU-CC as a new employee or student, you’ll receive an email at your alternate email address with your IslandID (username), a security code, and a link to the My IslandID Management Portal to claim your account. After you’ve claimed your account, please wait about 30 minutes before logging in.

If you don’t receive the IslandID claim email or security code, please contact the IT Service Desk at 361-825-2692.

New Students: Your IslandID is created automatically within 24–48 hours after you’ve been accepted to the University. You’ll receive an email at the external email address you used on your application with instructions and a security code to activate your IslandID.

New Faculty and Staff: Your IslandID is created automatically within 24–48 hours after your employment details are finalized in Workday. You’ll receive an email at the external email address listed on your employment application with instructions and a security code to activate your IslandID.

The Email display name comes from the Preferred First Name field in Workday.

Students will retain access to their IslandID login and Microsoft Office 365 for one year (365 days) after last date attended.

Employees will retain access to their IslandID login and Microsoft Office 365 until the date of separation in Workday. Any data the employee needs to retain after date of separation, should be retrieved prior to the date of separation. If employee is a student or former student, please refer to the information on student accounts.

Submit a General IT Service Request in the Service Portal requesting that the falcon account owner be changed. The request must be sent from the current owner or their supervisor and must include the new owner's IslandID.

Web account owner or their supervisor should submit a General IT Service Request in the Service Portal asking for the account to be deleted/removed.

1. Log into the My IslandID portal.
2. Select the Users tab, then type the account name in the search bar.
3. Select the account, then scroll to Section 2.
4. Select the dropdown menu and select Manage Accounts, then select Next.
5. Scroll to Section 4 to reset the password.
6. Follow Password Rules provided in right-hand panel.

1. Log into the My IslandID portal.
2. Select the Requests tab from the top menu bar.
3. Select the Request Access button.
4. In Section 1, select the Include Self checkbox.
5. In Section 2, select the Select dropdown arrow, select Accounts, then select the Next button.
6. Select MySQL checkbox. A pop-up box will appear.
7. Fill in the Database Name and Password then select Done.

1. Log into the My IslandID portal.
2. Select the Requests tab from the top menu bar.
3. Select the Request Access button.
4. In Section 1, select the Include Self checkbox.
5. In Section 2, select the Select dropdown arrow, select Accounts, then select the Next button.
6. Select the Falcon checkbox, then select Done.

1. Log into the My IslandID portal.
2. Select the Requests tab from the top menu bar.
3. In Section 1, select the Create New User button.
4. On the User dropdown menu, select Falcon Service Accounts.
5. In Section 2, enter a Service Account Name. The user account has to be unique and end with .svc. The description can include an IslandID that is not already in use that relates to the department. The password has to be 24 characters long and include at least a letter, a number, and a special character for initial creation.
6. Select Done when complete.