Desktop and Mobile Computing
Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
Services
Adobe Scan mobile app is used to create Portable Document Format (PDF) files from any image that can be captured using your mobile device. However, Adobe Scan should not be used for working with confidential information or if retention requirements exist.
Audience
Faculty, Staff, and Students
Summary of Utility
Adobe Scan is a free app that turns your mobile device into a portable scanner that can capture and convert documents, forms, business cards, and even whiteboards into high-quality PDFs. The app recognizes text with optical character recognition (OCR) and optimizes scanned documents to remove any unwanted glares or shadows.
Getting Started
Download and installation of Adobe Scan
- Adobe Scan can be downloaded from the Google Play Store or the Apple App Store.
- Search for “Adobe Scan”. The application name will vary:
- On Android: Adobe Scan: PDF Scanner with OCR, PDF Creator.
- On iOS: Adobe Scan Digital PDF Scanner.
- Download and install the application on your mobile device.
Using Adobe Scan
Sign into Adobe Scan
- After installing Adobe Scan, open the application and select “Sign in or sign up”.
- On the next screen, enter your TAMU-CC email address into the Email Address Field.
- You will be prompted to identify which type of account you want to use.
- Select Company or School Account.
- Sign in again with your IslandID or TAMU-CC email address.
- Complete Duo two-factor authentication.
- Once successfully signed-in, you will be directed to the “Welcome to Adobe Scan” screen.
- Select the “Let’s Go” bubble on the welcome screen.
- Select “Allow” to give the application access to your camera.
Configure the application’s settings and preferences
- Prior to using Adobe Scan, review the default settings and preferences.
- Ensure that Text Recognition is turned ON.
- Select the appropriate language for the document.
- Use the links below to access the settings guide for your mobile device.
Working with Adobe Scan
Use the links provided below to access instructions and guides.
Additional Resources
- Adobe Scan Help for Android
- Adobe Scan Help for iOS
- Accessibility Guidelines
Microsoft 365 hosts a variety of applications including Outlook, Teams, OneNote, OneDrive, Word, Excel, Forms, and PowerPoint. Texas A&M University-Corpus Christi provides the Microsoft 365 software package to current faculty, staff, and students.
Audience
Faculty, Staff & Student
Important Notes
Microsoft 365 can be installed on up to five personal devices (PC, Mac, or mobile). Students retain access to the Microsoft 365 suite for one year after their last date of attendance at the university. Faculty and staff lose access upon leaving the university.
Getting Started
Download and install Microsoft 365
- Access outlook.tamucc.edu.
- Enter your TAMU-CC email address and password.
- Complete Duo Authentication.
- Select your Profile Icon.
- Select My Account.
- Select Apps & devices.
- Select Install Office.
- When the download is complete select the Setup file.
- Follow the remaining prompts to complete the installation.
Using Microsoft 365
Additional Resources
- Microsoft 365 Suite Features
- Accessibility Guidelines
Networked printers such as HP or Ricoh Multifunction Printers allow users to print, copy, scan, and fax documents with ease. Many individuals on campus utilize these features by connecting to a departmental Networked printer(s) through the print server on their Windows computer.
Audience
Faculty and Staff
Prerequisites
The administrator of the Ricoh printer must add you to the Ricoh address book before attempting to connect to the printer if the department has put security in place. You must know the name of the printer you want to connect to.
Important Notes
If a user code is required, contact the administrator of the printer within your department to have one assigned. You will need to have the code on-hand while connecting to the Ricoh printer.
Please contact the IT Service Desk for assistance connecting an Apple device to your Ricoh printer.
Getting Started
Connecting to a Ricoh Printer
- Open File Explorer.
- In the address bar, type \\printserver and select Enter.
- Printers will be listed and named according to their location and model.
- BuildingName_RoomNumber_Model_DriverType.
- Example: CCH_200_Ricoh MP C8503_PCL6.
- Locate and double-click the printer icon to run the automatic installer.
Adding a User Code to Ricoh Printer Preferences
- From the Desktop Search Bar type Printer.
- Select Printers & Scanners.
- Select the Printer and select Manage.
- Select Printing Preferences.
- Depending on your printer’s driver, navigate to the following locations to enter your user code:
- PCL5
- Select the Valid Access tab.
- Enter the User Code in the available space.
- Select Apply and OK.
- PCL6
- Select the Detailed Settings tab.
- Select the Job Setup subtab.
- Enter the User Code in the available space.
- Select Apply and OK.
- PCL5
Additional Resources
The Remote Desktop Connection application provides remote access to a University resource.
Audience
Faculty and Staff
Prerequisites
- University computer must be powered ON.
- Client must be in the Remote Desktop Users group or be an administrator on that device.
Important Notes
- If no specific software housed on a University computer is needed, VPN access is recommended for remote work.
- In the event of a natural disaster or loss of power on campus, users will be unable to access on-campus University resources.
- If specific software housed on a University resource is needed, Remote Desktop Connection can be used, through VPN or the RD Gateway.
Identify the Full Computer Name of the Device to be Accessed
- Select Start.
- Select Settings.
- Select System.
- Select About.
- Record the information listed in Device Name (ex. IT1234567)
- The device must be turned ON to access remotely.
Using Remote Desktop Connection with VPN
Access TAMU-CC desktop
- Engage VPN - Cisco AnyConnect to connect to the TAMUCC network.
- In the Windows search bar, type “Remote Desktop”.
- Select the Remote Desktop Connection application.
- Type the full computer name DeviceName.ad.tamucc.edu.
- When prompted for your credentials enter:
- “TAMUCC\” followed by your IslandID.
- Password.
- Select OK.
- Special Notes:
- If you are on a personal computer, you may need to select the Show choices option to enter your TAMUCC\IslandID and password.
- If you want to access your computer using RD Gateway go to the RD Gateway Setup instructions section, below.
- After entering your credentials, you may be prompted to verify the identity of the computer. Verify the computer name is correct.
- Select Yes.
- When a successful connection is made, the Computer Usage Policy Acceptance will display.
- Select OK to begin using the University workstation remotely.
RD Gateway
RD Gateway Setup
- After Step 6 above, select the Show Choices option.
- Select the Advanced tab.
- Select Settings.
- Select the Connection Setting “Use these RD Gateway server settings".
- Server name: rdgateway.tamucc.edu.
- Logon Method: Allow me to select later.
- Uncheck the “Bypass RD Gateway server for local address” check box.
- Select Use my RD Gateway credentials for the remote computer.
- Select OK.
- Select General tab.
- Select Save As.
- Use file name RDGateway.rdp.
Accessing RD Gateway
- In the Windows search bar, type “Remote Desktop”.
- Select the Remote Desktop Connection application.
- Select Show Options.
- Select Open.
- Locate and Select the rdgateway.rdp file on the computer.
- When prompted for your credentials enter:
- “TAMUCC\” followed by your IslandID and Password.
- Complete DUO authentication.
- If your computer is joined to the domain, rdgateway will pass your credentials. If not, you will also need to log in to your computer.
Additional Resources
Mapping a shared drive allows campus faculty and staff to access stored files for sharing and collaboration.
Audience
Faculty and Staff
Prerequisites
Shared drive access must be from a secure TAMU-CC connection.
Important Notes
For consistency, \\ad.tamucc.edu\common should be mapped to the I: drive.
Mapping a Shared Drive
For PC
- Select File Explorer.
- Select This PC to reveal the Computer tab options.
- Select Map network drive.
- In the drop-down menu, select the drive to be mapped.
- Enter the address, such as “\\ad.tamucc.edu\common" in the field type.
- Select Finish.
For Mac
- Select Go from the menu.
- Select Connect to Server.
- Enter the address, such as “smb://ad.tamucc.edu/common/” in the space marked Server Address.
- Select Connect.
- Enter your IslandID and password.
- Change to “Registered User”
- Once connection is successful, a new window will appear with your mapped drive folder contents.
Software Center is an application that allows a user to install University licensed and approved software on any TAMU-CC owned Windows workstation.
Audience
Faculty and Staff
Important Notes
A list of software available via Software Center (PCs) can be found at Software Provided by IT. Several applications are preinstalled on University PCs as part of the initial setup. Others need to be requested using itrequests@tamucc.edu.
Prerequisites
Software Center is available when computers are connected to the TAMU-CC network either on campus or while connected to VPN.
Getting Started
Install programs using Software Center
- Close all applications prior to installing additional software.
- Type “Software Center” in the Windows search bar.
- Select Application.
- Select the application you wish to install.
- Select Install.
- Select the Installation status tab to check the status of the installation.
- Upon completion, the status will change from Installing to Installed.
Additional Resources
- Software for university use that is not available in the Software Center can be purchased through the Texas A&M University Software Store.
- Software purchases for personal devices can be obtained through the TAMU Software Store.
A Virtual Private Network (VPN) allows secure internet access to restricted University resources. VPN allows users to map to a network or common drive while protecting sensitive or confidential information, including student academic, personal, and fiscal records.
Audience
Faculty, Staff & Student Workers
Prerequisites
For Student Workers to have access, their supervisor will need to submit a ticket to IThelp@tamucc.edu, including the student worker’s name, IslandID, and the reason access is needed.
Important Notes
Many University resources can be accessed from any computer without using VPN. It should only be used to access tools with additional security requirements.
Getting Started
Computer Download and installation of Cisco AnyConnect
- Open Cisco AnyConnect VPN Downloads page.
- If prompted, complete Duo two-factor authentication.
- Select and download the correct version of the Cisco AnyConnect VPN software.
- Select “Microsoft Windows” for the Windows version
- Select “Apple MacOS” for the MAC OS version
- Select “Linux” for the Linux version
- Open the file to install the program.
- If you receive a Security Warning dialog box, select Run to proceed.
- You will be directed through the Cisco AnyConnect Secure Mobility Set Up Wizard.
- Select Next.
- When prompted, select “I accept the terms in the License Agreement” and select Next.
- Select Install to begin installing the Cisco AnyConnect VPN software.
- If you receive the User Account Control warning, select Yes to continue installing.
- After the installation is complete, select Finish.
Using Cisco AnyConnect
Sign-in to Cisco AnyConnect
- Select Start > Cisco > Cisco AnyConnect Secure Mobility Client.
- Select or enter “vpn.tamucc.edu” in the drop down menu.
- Select Connect.
- Enter your IslandID or TAMU-CC email address and password.
- In the Duo Security field using lower case letters, enter
- “push” for a push notification to your phone.
- “phone” to authenticate via a phone call.
- “sms” to send a new batch of SMS passcodes.
- Select OK.
- Your identity will be verified using Duo Two-Factor Authentication.
- Upon Duo verification completion select Accept to accept the Terms of Use.
Disconnecting Cisco AnyConnect
- Select Start > Cisco > Cisco AnyConnect Secure Mobility Client.
- Select Disconnect.
A Virtual Private Network (VPN) allows secure internet access to restricted University resources. VPN allows Android and iOS mobile devices to be mapped to a network or common drive while protecting sensitive or confidential information, including student academic, personal, and fiscal records.
Audience
Faculty, Staff & Student Workers
Prerequisites for Student Workers
Supervisors will need to submit a ticket to ithelp@tamucc.edu to request VPN access for their student workers. The student worker’s name, IslandID and reason for access are needed when submitting the request.
Important Notes
Many University resources can be accessed from any mobile device without using VPN. It should only be used to access tools with additional security requirements.
Getting Started
Android Download and Installation of Cisco AnyConnect
- Download the Cisco AnyConnect app from the Google Play Store.
- Select Install.
- Select Open.
- Select OK to accept the terms in the License Agreement.
- Select OK to grant permission for AnyConnect to gather information.
- Select Deny or Allow to allow AnyConnect to make phone calls.
- Select Connections.
- Select Add New VPN Connection.
- Select Server Address.
- Enter vpn.tamucc.edu.
- Select OK.
- Select Done.
iOS Download and Installation of Cisco AnyConnect
- Download the Cisco AnyConnect app from the Apple Store.
- Select Open.
- Tap the arrow next to Connections.
- Select Add New VPN Connection.
- Select Server Address.
- Enter vpn.tamucc.edu.
- Select Done.
- Select Save.
- Select Allow for “AnyConnect” to access VPN Configurations.
Accessing Cisco AnyConnect
Sign-in to Cisco AnyConnect
- Open Cisco AnyConnect app.
- Select OK.
- Select the AnyConnect VPN OFF button.
- Enter your IslandID and password.
- In the Second Password field, type one of the following Duo options:
- “push” for a push notification to your phone.
- “phone” to authenticate via a phone call.
- “sms” to send a new batch of SMS passcodes.
- Select Connect.
- Your identity will be verified using Duo Two-Factor Authentication.
- Upon Duo verification completion select Accept to accept the Terms of Use.
- Select OK.
Disconnecting Cisco AnyConnect
- Open Cisco AnyConnect app.
- Select the AnyConnect VPN ON button to disconnect.
JMP is a statistics program utilized by students taking some statistics courses.
Audience
Faculty and Students
Prerequisites
Clients must have and IslandID account to be able to download and access JMP.
Important Notes
You will be prompted to enter a license.
Getting Started
- First, go to JMP Pro Downloads site to download the .zip file
- Then, go to the correct SID file and right click and depending on browser, select Save link or Save target and select save location.
- Once the download is finished you will need to locate the zip file so that you can extract it, find it in the downloads folder and right click and click on the option Extract All…
- Once that is complete open the now unzipped folder jmp16win
- Click on Setup
- Go ahead and proceed on the InstallShield Wizard.
- Once JMP pro is installed, go ahead and launch it
- You will be prompted to enter a license. This license is the SID file you saved in step 2.
- You will double click on the license and will be prompted to fill out a form.
- You can leave it blank or enter your name under administrator and TAMUCC for the department.
- Click Okay
- To save the license click Save
- You should get a window that says your license has been accepted and JMP Pro should be successfully installed.
- You will be taken to a register box which is optional. You may fill it out if desired.
- Open JMP Pro to make sure that it is running.
JMP Mac Download
- First, go to JMP Pro Downloads site to download the correct .zip file
- Then, go to the correct SID file and right click and depending on browser, select Save link or Save target and select save location.
- Click on the zip file zip that is located towards the middle of the page to download it.
- Once the download is finished you will need to locate the zip file in Finder so that you can extract it, one you find it you can double click on it so that archive utility unzips it.
- Once that is complete, a folder named Macintosh should be created, access this folder and click on the JMP-Install.dmg file to open the installer package window.
- Click on the JMP Pro.pkg file to start the download process, proceed through the installer.
- Once it is downloaded, click on the download file, Installer window should open and click on JMP Pro.pkg
- Proceed through the installation window, once finished you can close it.
- Open the JMP Pro application on the launchpad, it should open a window that asks to provide your license.
- Click on the button that says Open License, it should open finder, find the SID file that you saved in step 2.
- Once you find the folder named Macintosh, click on it and select the text file that shows up in that folder.
- Once you select the text file hit Choose and you should be taken to a window where you can personalize your license.
- You can just type in your Name and Department/College in the fields and hit Ok
- You should receive a window that says Your license has been accepted. Thank you.
- JMP should be successfully installed and open after license input.
- You will be taken to a register box which is optional for the client, have them fill it out if desired.
- Open JMP Pro and make sure that it is running.