Communication & Collaboration

Cisco Jabber is an anytime, anywhere collaboration tool that streamlines communication, enhances productivity, and allows campus faculty and staff to interact with contacts inside and outside of the university.

Audience

Faculty and Staff

Prerequisites

You must have a university assigned phone extension to use the phone call functionality. To use Cisco Jabber remotely for the first time, your device must be connected to the TAMU-CC VPN.

Important Notes

Cisco Jabber is pre-installed on all university owned computers. Instructions for downloading Jabber on a personal device can be found in the Jabber for Remote Work section below.

Using Jabber

Refer to the links below for more information on using Jabber

1. Jabber
2. Setup
3. Availability
4. Contacts
5. Calls
6. Voicemail

Additional Resources

• Block Contacts and Domains
• Allow Contacts and Domains
• Control Who Can Interact with You
• Manage Status Requests
• Send Call Icons to People to Call You Back
• Add Meeting Accounts
• Integrate Your Calendar
• Disable/Enable the Docked Window
• Accessibility Guidelines
  • Cisco Jabber Accessibility
  • Software Accessibility Features in Cisco Jabber
  • Adobe PDF Documents
  • Electronic Documents

Cisco Jabber is an anytime, anywhere collaboration tool that streamlines communication, enhances productivity, and allows campus faculty and staff to interact with contacts inside and outside the university.

Audience

Faculty and Staff

Prerequisites

You must have a university assigned phone extension to use the phone call functionality. Depending on your carrier, you may need Campus VPN during the initial installation of Jabber on your mobile device. If you do not have a long-distance code, submit a request to the IT Service Desk.

Important Notes

You might need to dial 9 before entering a local number and 9-1 before dialing a long-distance number. At the beep, enter your long-distance code to complete the call. International calls are not permitted via Jabber. Sign out of Jabber and close the application to preserve battery life.

Getting Started

Download, Install and Use Jabber for Mobile

1. Download Jabber from either the Google Play store or the Apple App Store and open the app.
2. Enter your TAMU-CC email address. (Note: If your email is still on display when the login screen comes up, you must enter your university IslandID.)
3. Select Continue.
4. Enter your university password.
5. Select Sign in.
6. Once you are logged in, an important 911 notice will appear. After reviewing, select OK to accept the notice. (Note: If you do not accept this notice, Jabber will not function correctly.)
7. To sign out, select My profile and settings and then select Sign Out.

Cisco Jabber is an anytime, anywhere collaboration tool that streamlines communication, enhances productivity, and allows campus faculty and staff to interact with contacts inside and outside of the university.

Audience

Faculty and Staff

Prerequisites

You must have a university assigned phone extension to use the phone call functionality.

Important Notes

To use Cisco Jabber remotely for the first time, your device must be connected to the TAMU-CC VPN. Jabber remote will not require VPN after the initial installation.

Getting Started

Download and Installation of Cisco Jabber

1. Visit the TAMU-CC Cisco Jabber Download site.
2. Select the option that is compatible for your device to start download. (Note: TAMU-CC login and Duo authentication required.)
3. Once the download is complete open the file and select the “CiscoJabber-install-ffr.12-8-0” folder.
4. Select “CiscoJabberSetup” to begin installation.
5. Read the Cisco Jabber for Windows Terms of Use.
6. Select Accept and Install.
7. Select Finish once the installation is complete. (Note: If the installation fails, Select Cancel and try again.)

Jabber Setup

Setting up Jabber

1. Launch Cisco Jabber.
2. Enter your TAMU-CC email address.
3. Select Continue.
4. Once Jabber login screen is displayed, enter your TAMU-CC IslandID and password.
5. Select Sign In.
6. Once signed in, a 911 notice will appear.
7. Accept this by selecting OK. (Note: If you do not accept this notice, Jabber will not function correctly.)
8. Once the Jabber main screen appears, select the My profile and settings button to review your profile and settings.
9. Select Settings to check that your audio and video settings have the correct microphone, speaker, and video camera set and are working properly.
   1. To modify audio settings
      1. Select Audio.
      2. Update the options for Ringer/Alerts, Speaker, and/or Microphone as necessary.
      3. Select OK.
   2. To modify video settings
      1. Select Video.
      2. Update the Camera option as necessary.
      3. Select OK.
   3. To modify default audio and video settings for calls
      1. Select Calls.
      2. Select the options you prefer.
      3. Select Apply.
      4. Select OK.

Below are brief descriptions and instructions for all the different file management options the campus provides. By reading through you will be able to better understand what service(s) would work best for you.

Audience

Faculty, Staff and Students

Important Notes

The software descriptions in the list below provide a high-level view of each and be able to compare more effectively. For more information on a specific software please see the Associated Links at the bottom of each software section.

File Management Options:

Microsoft Teams

Microsoft Teams is a collaboration tool that provides a dynamic and customizable workspace by integrating with other Microsoft 365 services such as OneDrive and other third-party connectors.

Communicate

1. Chat.
2. Audio/Video Calls.
3. Screen shares.
4. Post Announcements.

Create & Share Content

1. Upload and save files/documents.
2. Simultaneously work on documents with other team members.

Organize

1. Use Teams and Channels to create focused workspaces.
2. Access content through one application vs multiple.

Benefits

1. All TAMU-CC Faculty, Staff, and Students have a Teams account.
2. Multiple ways to access:
   1. Windows.
   2. Mac.
   3. Mobile.
   4. Browser.

Drawbacks

1. Microsoft Teams is not made for individual use.
2. Can be confusing if not configured correctly.

Associated Links

• Microsoft Teams section in TUGs

OneDrive

Microsoft OneDrive is a file hosting and synchronization service operated by Microsoft. OneDrive supports all types of files and specializes in other Microsoft products such as Word, Excel, PowerPoint, and several others. OneDrive can be used when sharing documents. Rather than e-mailing and waiting for a reply, you can simply share the document and both parties can work at the same time and monitor live updates.

Benefits

1. All TAMU-CC Faculty, Staff, and Students have a OneDrive account.
2. Multiple ways to access:
   1. Windows.
   2. Mac.
   3. Mobile.
   4. Browser.

Drawbacks

• Files are owned by the creator and need to be transferred if the creator leaves the university.

Associated Links

• Microsoft 365 section in TUGs
• Share OneDrive files and folders
• OneDrive Support
• OneDrive Quick Start Guide

Syncplicity

Syncplicity is a file share and synchronization service. This service allows clients to store and synchronize files between computers. It supports Microsoft Windows and Mac OS; however, only campus owned machines have Syncplicity installed. Although if you are using a personal machine, all files can be accessed via the web. Like OneDrive, you can share files for others to edit.

Benefits

1. Multiple ways to access:
   1. Windows.
   2. Mac.
   3. Mobile.
   4. Browser.

Drawbacks

• Files are owned by the creator and need to be transferred if the creator leaves the university.
• Students do not have an account (unless they are a student employee).

Associated Links

• Syncplicitysection in TUGs

I: Drive

The I: Drive is a file sharing service that allows clients for both Windows and Mac machines to be able to create shared folders and allow for certain clients to have access. These shared folders can also be shared with anyone on campus; however, they can only be accessed on a university machine, unless the client has access to VPN, (see associated links for more instructions). Additionally, these drives are owned by the university, which means if an owner or member leaves the university, the TAMU-CC IT team can still get access to recover files stored in these folders.

Benefits

1. No software needed if you are on-campus or able to use VPN remotely.
2. Windows and Mac friendly.

Drawbacks

• Only one user can edit a document at one time.
• Requires additional steps to access if you are off campus (see Associated Links).
• Requires VPN and then Mapping a Shared Drive.

Associated Links

• VPN - Cisco AnyConnect (Windows & Mac) section in TUGs
• VPN for Mobile Devices – Cisco AnyConnect section in TUGs
• Shared Drive Mapping section in TUGs

3^rd Party Products

We do not recommend the use of third-party products such as Dropbox, iCloud, Google Drive, and others, as these can pose a security risk and TAMU-CC has not approved them as secure options. In addition to the associated security risks, if an employee leaves TAMU-CC, the University will have no way to retrieve any information saved on third-party products. If you have any further questions, please contact the IT Service Desk at 361-825-2692.

Microsoft software is available for collaborative editing using Word, Excel or PowerPoint. Efficiency is improved when multiple people can work together on a single file, in real-time, through collaborative editing. 

Audience

Faculty, Staff, and Students

Important Notes

If your file is not in OneDrive, Microsoft will direct you to save it in OneDrive before you can collaborate on it.

Collaboration with Word, PowerPoint or Excel

Enabling Collaboration

• Share a Word Document
• Share an Excel Workbook
• Share a PowerPoint Presentation

Additional Resources

• Additional Link Collaborating
  • Document Collaboration and Co-authoring
  • Collaborate on Files
  • Version History
  • Troubleshoot Common Coauthoring Errors
  • Collaborate with Comments in Office 365
  • Directing Comments to Co-Authors
• Accessibility Guidelines
  • Electronic Documents

Faculty, staff and students can easily access their email on a mobile device by adding their University address to the native mail client for android tablets and Apple iOS devices.

Audience

Faculty, Staff, Students

Apple Devices

Clients using iOS on iPhone and iPad may access their email on their mobile device by
going to outlook.tamucc.edu in a web browser, installing the Outlook application from the App or Play store or by using the Mail app that comes included in
iOS.

Three options for access TAMUCC email on IOS device

Option 1 - You may access your Outlook email using any browser by going to Outlook.tamucc.edu and signing in using IslandID and password.

Option 2 - Using the email application on the phone

iOS devices

1. Tap Settings>Accounts & Passwords>Add Account>Exchange.
2. Type your email address and a description. Tap Next on the upper-right corner of the screen.
3. Click Sign In.
4. Sign in using your complete email address
5. Choose the type of information you want to synchronize between your account and your
   device, and then touch Save. By default, Mail, Contacts, and Calendar information are
   synchronized.

Download and Install Outlook from App Store

  Android Devices

1. Install the Outlook app from the Play store.
2. Tap Get Started
3. Type your full TAMUCC email address
4. Type your IslandID and Password
5. Tap Sign in 
6. You will be prompted for DUO authentication
7. Once you are logged in you may be prompted to setup another account now. This is your option.

Microsoft Teams is a collaboration tool that provides a dynamic and customizable workspace by integrating with other University approved Apps and Microsoft 365 services such as OneDrive.

Audience

Faculty, Staff, and Students

Request a Team

1. Submit an email request to IThelp@tamucc.edu.
2. Provide the following information. All Team Names will end with -group.
   1. 1. Team Name
         1. Faculty Team Naming Standard:
            1. College-Team Name-group
            2. Example: COEHD-Kinesiology-group
         2. Staff Team Naming Standard:
            1. Department-Team Name-group
            2. Example: IT-Systems Administration-group
      2. Two Owners for the Team
         1. Owner Names
         2. Owner IslandIDs
3. Team Owners will receive an email confirmation from noreply@email.teams.microsoft.com when the Team has been created.

Download and install Microsoft Teams

1. Open Microsoft Teams Download.
2. Select the corresponding Download Teams for your device.
3. Complete Microsoft Teams Installation.

Using Microsoft Teams

Sign-in to Microsoft Teams

1. Open Microsoft Teams.
2. If prompted, enter your TAMU-CC credentials.
3. Select Sign In.
4. Complete the DUO Authentication.

Microsoft Teams Tutorials:

Training and tutorials for the following topics can be accessed from the Microsoft Teams Help and Learning page or by using the links below.

• Get Started
• Teams & Channels
• Track Activity
• Chat
• Meetings & Calls
• Files
• Apps & Services

Additional Resources

• Additional Microsoft Teams Resources
  • Microsoft Teams Quick Start Guide (PDF)
  • Microsoft Teams Troubleshooting
• Accessibility
  • Accessibility Tools on Microsoft Teams
  • Accessibility Support for Microsoft Teams
  • Software Accessibility Features in Microsoft Teams

Microsoft Teams allows you to sync your SharePoint or Teams files to a folder on your computer where you can work directly in File Explorer and access the files even when you are offline. Whenever you are online, any changes that you or others make will sync automatically.

Audience

Faculty, Staff & Student

Using Microsoft Teams File Sync

Syncing Microsoft Teams Files

1. Open Microsoft Teams.
2. Select the desired team.
3. Select the desired channel.
4. Select the Files tab from the channel menu.
5. Select Sync from the menu bar.

Accessing Synced Files

1. Open File Explorer.
2. The synced files will begin with Texas A&M University – Corpus Christi.

Additional Resources

• Sync SharePoint and Teams files with the OneDrive sync app
• Accessibility Guidelines
  • Adobe PDF Documents
  • Electronic Documents

Microsoft OneDrive is a file hosting and synchronization service operated by Microsoft. OneDrive supports all types of files and specializes in other Microsoft products such as Word, Excel, PowerPoint, and several others. OneDrive can be used when sharing documents. Rather than e-mailing and waiting for a reply, you can simply share the document and both parties can work at the same time and monitor live updates.

Audience

Faculty, Staff & Student

Prerequisites

Clients will need an active islandid and password to access their OneDrive.

Important Notes

Files are owned by the creator and will need to be transferred if the they leave the university.

How to access your OneDrive

On TAMUCC computers

TAMUCC computers have OneDrive installed. OneDrive appears as a Blue cloud icon on the lower right side of the taskbar on Windows computers and in the upper right corner on Macintosh computers. If the cloud is not blue or has a line through it, you can click on it and it should require IslandID and password authentication. By default, OneDrive will backup Desktop, Documents and Pictures.

On the Web

1. Go to outlook.tamucc.edu and log in if prompted
2. Click the app launcher (the multi square icon) in the upper left-hand corner and select OneDrive to get started.
3. Clients can access items saved to their desktop, documents and pictures.

Additional Resources

• OneDrive Support 
• Share OneDrive Files and Folders 
• OneDrive Video Training  
• OneDrive on LinkedIn Learning 

A shared mailbox also know as a departmental email address provides a means to receive email at a general (rather than personal) account. Mail is delivered to a centralized location where it can be accessed by multiple people. 

Audience

Faculty & Staff

Requesting a departmental (shared) mailbox

To request the creation of a departmental email address, please submit your request to ithelp@tamucc.edu. The request must be sent from a valid faculty/staff (@tamucc.edu) email address. Provide the following information. 

• Your name
• Telephone number
• The email address you are requesting
• Who the owner(s) of the account will be
• Please include their name(s) and IslandID(s)

How to add members to a departmental (shared) mailbox on a PC (Windows computer)

1. Click on Address Book on the toolbar at the top of the screen (next to the "Find People" icon.
2. Search for “zzzMailboxName Email Access” e.g. zzzCounselingGarciaCenter Email Access
3. Double click on the group
4. Click on Modify Members
5. Click Add
6. Search for the person you would like to add and click OK once you have selected them.
7. Click OK again on this screen (you should see the new member listed under members)

How to add members to a departmental (shared) mailbox on a Mac computer

Clients who use a Mac computer must manage a shared mailbox by logging into outlook.tamucc.edu from a web browser. 

1. Log into Outlook.tamucc.edu with your email address and password.
2. Click the Gear/Cog icon in the upper right corner
3. Click Mail.
4. In the left-hand menu, expand General and click Distribution Groups.
5. Under the section Distribution groups I own, double-click on the access group that you would like to modify
6. Click Membership and click the + sign.
7. Search by last name, first name for the person that you would like to add to the access group.
8. Click the + sign
9. Click the Save button.

How to access departmental (shared) mailbox.

1. Open Outlook
2. Click File
3. Click the Account Settings drop down
4. Click Account Settings
5. Click New
6. Type the Departmental Email in the box presented
7. Click Connect NOTE: Loading time will depend on the size of the mailbox
8. When presented with the login screen, remove the shared mailbox email address.
9. Type in your IslandID and password
10. Click Sign In
11. Complete the DUO Verification
12. Click Done
13. The account will now be added, remember to give the mailbox a couple of minutes to load.

Outbox is a web-based application that allows users to securely share files up to 50.0 GB in size.

Audience

Faculty, Staff and Students

Prerequisites

You must have a TAMU-CC e-mail account to request a file drop off.

Important

Files are automatically deleted from the TAMU-CC Outbox 14 days after upload.

Using Outbox

Sign-in to Outbox

1. Access Outbox.
2. Login using your IslandID and password.

Outbox Navigation

1. Home Tab
   1. Drop-off files. The first and last checkboxes are optional. The others, which are selected by default, should remain checked.
      1. “Encrypt every file”
      2. “Calculate SHA-256 checksum of each file” to confirm file integrity and authenticity.
      3. “Send me an email when each recipient picks up the files”
      4. “Send email messages to recipients” This option provides for an email to be sent to the recipients when the drop off has completed. If this option is not selected, you will need to notify the recipient that the file(s) have been dropped off.
      5. “which includes Passcode as well as Claim ID” This option provides a Passcode and Claim ID in the recipient’s email, above, to access the file(s). If this is not checked, you will need to provide the Passcode and Claim ID to the recipient.
      6. “Recipients must agree to terms and conditions” requires the recipient to agree to Outbox terms and conditions for use.
   2. Request a Drop-off of file(s).
   3. Pick-up file(s). Must have Claim ID and Claim Passcode to pick-up files.
2. Inbox tab: View any available drop-offs.
3. Outbox tab: View any sent drop-offs.
4. Logout tab: Log out of Outbox.
5. English (US) tab: Select your preferred language.

Additional Resources

• About TAMU-CC Outbox Service with detailed information for sending and receiving files.
• Accessibility Guidelines
  • Adobe PDF Documents
  • Electronic Documents

Zoom is a cloud-based video communications app that allows you to set up virtual video and audio conferencing, webinars, live chats, screen-sharing, meeting recordings, and live chat.

Audience

Faculty, Staff and Students

Zoom for Students

Use Zoom to collaborate with classmates and professors, save time, and enhance productivity:

• Attend class remotely when allowed
• Meet with class members for projects and assignments
• Meet with instructors during “virtual” office hours
• Record meetings and download (when allowed)
• Get transcripts of meetings/classes
• Take advantage of online tutoring
• Receive virtual career counseling
• Receive online mentoring
• Attend virtual meetings for clubs/organizations

Zoom for Faculty

Remove traditional classroom boundaries with Zoom! This software gives you the ability to:

• Streamline the online classroom experience:
  • Easily record classes and caption recordings
  • Hold virtual/hybrid classes
  • Divide meetings or classes into smaller breakout sessions for group collaboration
  • Conduct live polling during classes or meetings
  • Have classroom meetings with access to a digital whiteboard and screen sharing
  • Facilitate student group work
  • Allow students to give presentations online
• Office anywhere:
  • Keep “virtual office hours” at your convenience
  • Host online meetings with high-quality audio and video
  • Track attendance and attention so you know who is engaged
  • Hold tutoring and online review sessions 
• Strengthen your collaborative network:
  • Collaborate with researchers anywhere
  • Share your screen with others
  • Bring in guest speakers or industry experts from anywhere in the world
  • Use Zoom to save time and enhance productivity:
    • Host online meetings with high quality video and audio
    • Easily record and caption meetings
    • Provide dial-in numbers for attendees without video
    • Host virtual office hours or online training sessions
    • Share screen content and live chat during meetings

Using Zoom

Sign-in to Zoom

1. Zoom is available on all University computers.  If it is not installed please install via Software Center.
2. Login using the "Sign in with SSO" from the desktop client along with your IslandID and password.
3. For personal devices, access Zoom and sign in with your IslandID and password.

Additional Resources

1. Getting Started
2. Zoom Sign-in and Join
3. Zoom Home
4. Zoom Chat
5. Scheduling a Meeting
6. Scheduling Recurring Meetings
7. Joining a Meeting
8. How to Host an Instant Meeting
9. How to Start or Join a Scheduled Meeting as the Host
10. Hosting Live Webinars with Pre-recorded Presentations
11. Joining and Participating in a Webinar (attendee)
12. Zoom Video Tutorials
13. Frequently Asked Questions

Additional Resources

1. Meetings & Webinars
2. Audio, Video, Sharing
3. Zoom Rooms
4. Training