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Complaint Resolution

Not sure where to get help for a problem? Have an issue or complaint you haven't been able to resolve?

The University is committed to appropriate resolution of complaints as efficiently and effectively as possible. We believe providing a mechanism for complaints to be heard gives us the opportunity to improve our service.

The Faculty Ombuds listens to and informally addresses faculty concerns. The University also has established rules and procedures for reporting and resolving grade appeals, faculty and non-faculty grievances, student grievances, sexual harassment and research misconduct. You can access information about these rules and procedures at:
Compendium of Policies, Rules and Regulations

If you're not sure how to proceed, you've tried and failed to resolve an issue informally, or your complaint is more general in nature, we encourage you to use this confidential on-line system to obtain help:
Complaint Resolution Form

Employee Development & Compliance Services Department
(361) 825-5826/2765

The Texas A&M University System also maintains an on-line system for reporting waste, fraud, abuse or other serious ethics violations. It is available at: or by calling 888-501-3850.

Texas Higher Education Coordinating Board (THECB). After exhausting the institution’s grievance/complaint process, current, former, and prospective students may initiate a complaint with THECB by sending the required forms either by electronic mail, or by mail to the Texas Higher Education Coordinating Board, Office of General Counsel, P.O. Box 12788, Austin, Texas 78711-2788.  Facsimile transmissions of the forms are not accepted.”

To report immediate threats to life or property or if you require emergency assistance, please contact the University Police Department at (361) 825-4444 or call 911.