Home - Compact With Texans
|
Compact With Texans |
|
Report on Customer Service |
|
COMPACT WITH TEXANS |
| Agency Name: |
Texas A&M University-Corpus Christi |
|
| Description of Services: |
Texas A&M University-Corpus Christi is a comprehensive urban university located on the South Texas Gulf Coast. The University focuses on the higher education needs of South Texas and the state, and on coastal and urban issues, with special emphasis on Allied Health, Applied Technology, Arts and Humanities, Business Administration, Environmental Studies and Teacher Education. The University currently offers a variety of undergraduate and graduate degree programs including selected doctoral and professional degrees. The University also provides continuing education and outreach programs that serve the needs of area businesses, professionals, and the general population. The University emphasizes endeavors that focus on solving problems related to the South Texas urban and coastal region through services to the community. |
|
| Standards
for Wait-times Complaint Handling, And Other Functions: |
The
primary customers of the institution are students, with whom the university
interacts with in a variety of ways. Wait times for services vary with the
nature of the services provided. Financial transactions are usually handled
on the spot. Services like issuance of official academic transcripts, for
example, provide a 2 working day period. Notification of admission decisions
for complete applications is usually 5-7 working days.
The supervisor of the particular service office involved does initial complaint handling. |
|
| Complaint Information and Procedures: |
Complaints of an academic nature or other grievances that are not resolved at the front-line supervisor level are handled according to established policies and procedures. These policies and procedures are published in the Code of Student Conduct and issued to students. Copies of these complaint procedures are also published on the University Web site at the following address: http://www.tamucc.edu/~students/stuserve/handbook/STUDENT.html |
|
| Customer Relations Contacts: | Student Services: |
|
| Enrollment Services: | Manuel
Lujan Dean of Enrollment Services 361-825-5951 FAX 361-825-5887 mlujan@falcon.tamucc.edu |
|
| Business Services: |
|
|
| Auxiliary Services: |
|
|
| Academic Affairs: |
|
|
| Dee
Hopkins Dean, College of Education 361-825-2662 FAX 361-825-2732 Dee.Hopkins@mail.tamucc.edu |
||
|
||
|
||
| Community Outreach: |
|
|