Student Assistance

Please Note: for student and staff safety related to  COVID-19, all meetings will be held virtually or by phone until further notice.  

How can we help you?

• Verification of absences due to extenuating circumstances
• Student Ombudsperson services
• Listen to and discuss concerns
• Provide guidance to relevant options available
• Referrals to resources available on and off campus
• Education on policies and procedures set by the University

What are some common concerns?

• Extenuating circumstance within personal life affecting your courses
• Challenges in understanding policies and procedures (i.e. appeals, scholastic probation, etc.)
• Communication skills with professors
• Difficulty managing coursework
• In danger of failing
• “I don’t know where to go”

What to Expect in a Meeting?

When meeting with the SEAS Case Manager, a student can expect the meeting to last about 30 minutes in order to review the details of the situation, supporting documentation, and relevant options, if any to address concerns. There may be times when a student will have more than one meeting to resolve their situation.

At times, the student may be referred to other campus resources for additional support. The student is highly encouraged to follow through with these resources, such as I-CARE, University Counseling Services, Disability Services, etc. to continue to address their needs.

Should our office not have influence over a situation, you will be made aware and given direction to the appropriate office that may be able to assist you, if possible.

The office follows and abides by university policies such as FERPA and Clery Act. Most of what is discussed within meetings are confidential however we are obligated by University policy to report to the Title IX Coordinator situations of assault, dating violence, stalking, etc.

Ready to meet with the SEAS Case Manager?

Step 1 – The student will need to fill out the online Student Assistance Form. You can receive this form by calling 361-825-2612.

Step 2 – Once the student submits the form, the SEAS Case Manager will follow up with the student by phone or email to set up an appointment.

Step 3 – Student will meet at designated day and time to review situation, needs, documentation, etc. Outcome will be discussed within meeting.

** If you have issues submitting this form, you may email seas@tamucc.edu to set appointment.

Meet our Staff:

Kristeen Baum, M.S., LPC

As the SEAS Case Manager, I work alongside the Dean of Students to assist students going through extenuating circumstances, help students understand policies and procedures set by the University, and connect students to resources on and off campus.